At ISS we value our relationship with you and want to convey our commitment to your privacy. We have updated our Data Privacy and Protection Policies.

ISS Website Privacy and Cookie Policy

Read Policy • Modified: 15 May 2018

ISS Educational Candidate/Recruiter/School Privacy Policy

Read Policy • Modified: 15 May 2018

ISS External Employee Privacy Policy

Read Policy • Modified: 15 May 2018

ISS Educational Candidate/Recruiter/School Privacy Policy

Modified: 15 May 2018

International Schools Services Recruitment Services Privacy Policy

It is the policy of International Schools Services (“ISS”) to respect the confidentiality of information and the privacy of individuals and organizations that engage in our services. This document describes the privacy policy for our educational staff recruitment services.

This policy explains how we collect personal information, the treatment of personal information that we collect when you are on our websites, and when you use our services, and use and disclosure of that information. This policy also applies to ISS’ treatment of any personal information that our trusted third party partners share with us.

Control and Persistence of Your Private and Non-Private Data

For over forty years, ISS has operated their recruitment operations in a way that best supported the approximate three-year employment cycle that is common at international schools. This includes the practice of us keeping Candidate data ready for touch-up and redeployment in the next employment cycle. Under the new guidelines of GDPR and other laws, you may have the right to be removed from our systems, entirely. You may do so by using our data privacy form, located here.

Personal Information Collection

The ISS recruitment portal, RECRUIT.ISS.EDU, is the site that is used by Candidates, Schools, and Recruiters to enter data about themselves and their organization. Data input is voluntary, and is associated with accounts that are accessible only after a user accepts our terms and conditions.

It is ISS’ usual practice to collect this personal information directly from you through the use of ISS and ISS affiliated websites in response to our printed and online advertisements. ISS websites include any site or subsite in the ISS.EDU domain, including but not limited to, www.iss.edu, iss.edu, recruit.iss.edu, and our future recruitment partner, Schrole, Ltd., and its subsites.

Express Consent

You acknowledge that if you submit an application or contract our services, your application or request for services will constitute your express consent to our use of your personal information in accordance with our Privacy Policy as amended from time to time.

Information Types

Personal information that we collect and hold is information that is reasonably necessary for the proper performance of our services and technology platforms. The information collected will differ depending on whether you are a school, a candidate, or a referee.

For Schools and School Recruiters

The type of information that we typically collect and hold about Schools and Recruiters is information that is necessary to help us manage the delivery of our services and support the function of our technology platforms and includes:

  • Organizational information;
  • Communication between Schools and Recruiters with Candidates;
  • Communications between Schools and Recruiters with ISS;
  • Organizational contact and title information; and
  • Billing and invoicing details.

For Candidates

The type of information that we typically collect and hold about Candidates is information that is necessary for ISS Clients to assess Candidate's suitability for placements by our Clients or Client Organizations.

Information includes:

  • Contact details;
  • Training and education details and history;
  • Family details, including occupation of partner, ages of children, schooling requirements of children, housing requirements;
  • Letters of recommendation;
  • Communications between Candidates and Recruiters;
  • Communications between Candidates and ISS;
  • Historical notes, and notes typical of customer service;
  • Work history and relevant personal details
  • Any criminal records;
  • Employment preferences;
  • Offer and placement information;
  • Event registration and attendance;
  • Candidate interests and preferences.

For Referees

The type of information that we typically collect and hold about Referees is information that is necessary to help to make determinations about the suitability of a Candidate by a Client and includes:

  • Contact details and relevant work history;
  • Record of comments provided; and
  • Rankings of Candidates by Referees.
  • Sensitive Information

Sensitive information is a special category of personal information. ISS does not collect, and does not use sensitive information to influence how we present Candidates to prospective employers. Any unsolicited sensitive information that a Candidate shares, as part of a text field or otherwise, will not be used by ISS for any discriminatory purpose.

Sensitive Information is information or opinion about you, including but not limited to:

  • membership of a professional or trade association, or membership of a trade union;
  • health information;
  • political opinions, philosophical views, membership of a political association;
  • religious beliefs or affiliations; or sexual preferences or practices.

ISS does not have control over the policies of the recruiting schools that use our system, or the policies of the countries in which those schools operate. ISS does encourage all parties to use a non-discriminatory hiring process that does not use race, gender, age, or sexual orientation to influence their hiring decisions.

Collection

The personal information that you submit to ISS will be used internally, and for the benefit of other recruiting members of ISS, who might require access to your personal information:

  • when you complete any application forms or provide any other information in connection with the services you utilize with ISS;
  • via any of your references;
  • as a result of inquiries that we might make of a professional association or registration body;
  • as a result of any complaint or other information from or about you;
  • via any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved; or
  • when you provide us with any additional information about you or your organization. ISS may collect personal information when you visit or use our websites. We may also receive personal information from trusted third parties.

Photos & Images

We may ask to see scanned photographic ID, including a passport or other relevant documentation where we need to verify your identity, work rights or qualifications.

Use of Information and Information We Share

ISS may use personal information collected depending on whether you are:

  • a School Recruiter or a School Organization;
  • a Candidate of ISS; or
  • a Referee of candidate.

For Schools and Recruiters of ISS recruitment services, any personal information that we collect, hold, use and disclose about Clients is typically used to:

  • assist your organization in finding qualified applicants;
  • perform client and business relationship management;
  • support the ISS services that we deliver to you;
  • facilitate ISS marketing services to you;
  • provide support of the function of our technology platforms; or
  • support statistical purposes and statutory compliance requirements.

For Candidates of ISS, information that we collect, hold, use and disclose about Candidates is typically used to:

  • assist you in finding employment;
  • assist you in being identified by a Recruiter via your searchable information;
  • administer, protect and improve our website and our systems;
  • better understand your website preferences;
  • inform you about our services;
  • respond to a request that you sent us;
  • support the ISS services that we deliver to you;
  • provide ISS marketing services to you;
  • process any agreed-upon charges for services;
  • improve and support the function of our technology platforms; or
  • statistical purposes and statutory compliance requirements.

For Referees of ISS Candidates, information that we collect, hold, use and disclose about Referees is typically used for:

  • confirm identity and authority to provide references;
  • completing a candidate’s suitability assessment;
  • support of the function of our technology platforms; or
  • statistical purposes and statutory compliance requirements.

Direct Marketing

We may use information you provide us to contact you about our services that we believe may be of benefit to you. We will never sell your information to any third parties for marketing purposes. We comply with the requirements of anti-spam legislation and will give you the option of unsubscribing to email that is not essential to perform our intended business purpose.

How Personal Information is Stored

Personal information is held in our technology platforms until the time it is no longer needed for any purpose for which it may be used or disclosed. At this point it will be anonymized or destroyed, provided that it is lawful for us to do so.

We take a range of measures to protect your personal information from:

  • misuse, interference and loss; and
  • unauthorized access, modification or disclosure.

Information Security

We adopt a number of procedures to protect the information that we hold from unauthorized access, including but not limited to:

  • Staff training;
  • Password protection policy for all ISS information technology services;
  • Restricting access to information on a “need to know” basis;
  • Policies and procedures to secure information on ISS infrastructure including mobile devices such as laptops and smart phones; and
  • Culling procedures including data deletion/data anonymizing, physical shredding and secure document disposal.

Physical Security of Candidate Data and School Data

Candidates and Schools are warned that ISS has no control of data once it leaves our systems. Recruiters and Schools might share private or sensitive candidate data electronically or by print, and Candidates might share private or sensitive school information electronically or by print. ISS encourages the safe handling of information by all parties.

Information Transfer, Data Storage, and Hosting

All ISS privacy data related to the technology services offered is hosted and managed by: ImageTrend, Inc., 20855 Kensington Blvd., Lakeville, MN 55044.

The full details our hosting and security infrastructure can be viewed on this document.

Since April, 2018, ISS has been in the process of changing to our new system provider and data controller, Schrole, Inc. ISS expects the transition to be complete on or around August, 2018. From that point forward, our privacy policy will be based on the latest version of the Schrole Privacy Policy stated here.

Following the transfer, all personal and non-personal information will be deleted from the Imagetrend servers, databases, and other facilities.

Disclosure

Your personal information may be disclosed to employees, clients and licensees of ISS and trusted third parties include those in countries that we provide services to, regarding possible work placements or to assist us in providing our services to you, professional associations or registration body that have a legitimate interest in the disclosure of your personal and sensitive information and any person with a lawful entitlement to obtain the information.

We will also send information about you to other companies or people when we:

  • have your consent to share the information;
  • need to share your information to provide the product or service you have requested;
  • need to send the information to companies who work on behalf of ISS to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personal information we provide to them beyond what is necessary to assist us);
  • respond to subpoenas, court orders or legal process; or
  • find that your actions on our web sites violate the above terms of service, or any of our usage guidelines for specific products or services.

Failure to Provide Personal Information

If you do not give us the information we seek we may be limited in our ability to assist you.

Correction

ISS may take such steps to make appropriate corrections, deletions and additions, in the circumstances that are reasonable to ensure that personal information is accurate, up to date and not misleading.

If you have created a profile with ISS via our websites, you are able to review and edit your personal information at any time by logging into your account and reviewing your profile. You can delete your personal information or close your account via the prompts on our website. If you do choose to close your account with ISS, we may retain personal information from your account as and where required by law.

Access Policy

If you wish to obtain access to your personal information you should contact us via this form.

You will need to be in a position to verify your identity.

Control and Persistence of Your Private and Non-Private Data

For over forty years, ISS has operated their recruitment operations in a way that best supported the approximate three-year employment cycle that is common at international schools. This includes the practice of us keeping Candidate data ready for touch-up and redeployment in the next employment cycle. For the Candidate’s convenience, we will retain Candidate information for as long as eight years after the last time that they were an active member of ISS recruitment services. Approximately at the start of each recruitment season, ISS will securely dispose of any information that is beyond our retention policy, or that is no longer required. Where required by applicable law, we will notify you when such information has been disposed of.

Under the new guidelines of GDPR and other laws, you may have the right to be removed from our systems, entirely. You may initiate a request using our data privacy form, located here.

Your Rights

You have the right to withdraw your consent at any time or to access and request that we rectify or remove your personal information from our system(s). Local laws may give you additional rights, such as the right to request the information in your file, in a commonly readable format, at any time.

If you need assistance accessing, updating, correcting or removing your personal information from our System, or if you no longer desire our services, please complete this form.

Please note that we will request proof of identity prior to acting on any request.

In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate, we will notify you of the reasons for this.

Links

Please be aware that this website may contain links to third-party websites. This Policy applies solely to information collected through this website. If you land on our website from other websites (or move to other sites from our website) you should read their separate privacy policies.

Cookies and Analytics

Cookies are text files containing small amounts of information which may be downloaded to your computer or mobile device when you visit a website. We use cookies and analytics tools to help deliver our online services, identify any service issues, improve our online services, provide content tailored to users' likely interests and personal preferences, send information to you by post, email or other means that we think may be of interest to you, and monitor site traffic and usage. We use some non-essential cookies and analytics on our website, such as Google Analytics to monitor and improve our efficacy and performance.

More information about the ways in which Google Analytics collects and processes personal data can be found here: https://www.google.com/policies/privacy/partners.

More information about cookies, including how to block them on all sites or delete them, can be found at https://www.aboutcookies.org.

Questions and Complaints

You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. Complaints can be initiated by this form.

Complaints Procedure

If you are making a complaint about our handling of your personal information, it should first be made to us in writing using our web form, or writing to Compliance Officer, International Schools Services, 15 Roszel Rd, Princeton, NJ, 08543.

Privacy Policy Update

The ISS privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment.

Please regularly check our privacy policy so that you are aware of these updates and changes. Any information we hold will be governed by the most current version of the privacy policy.


 

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