Q. Does a school have to make all school purchases through ISS?
A. No, although ordering in bulk can help save costs by consolidating orders for shipping, a school is free to order on their own as well. ISS handles and is responsible for any orders placed through our service, but we do not have to be the sole provider for a school's ordering.

Q. What is the turnover time for placing/receiving orders from vendors?
A. The general turnover time (with delivery to a stateside facility) is:

Textbooks: 4-6 weeks
School Supplies/ Art/ P.E.: 6-8 weeks
Library/Furniture: up to 3 or 4 months

Q. Can you help us with our customs paperwork for clearing shipments from ISS?
A. Absolutely. Just specify the exact requirements for specialized paperwork required by customs and we will prepare the documentation for any shipments sent by ISS.

Q. How can I avoid delays with my orders?
A. Here are some things to remember when placing orders which will help avoid delays in getting orders processed:

Voltage: Always list correct voltage/hertz for your school whenever ordering electrical equipment.
Library orders: We advise always attaching a copy of your library specifications with any library orders placed (even if a jobber has your specs on file!), or noting "no processing required" if that is the case. Also, always order over the budgeted amount by 50% and note a "DO NOT EXCEED" dollar volume on the order to ensure that you receive as many of your book choices as possible without going over your library budget.
Clothing/Uniforms: Clothing items should always list size and color. Orders that include emblems for uniforms, etc. should always include a graphic (with specific placement instructions) with the order.
Sports Equipment: Where necessary, be sure to list grip size, left or right handed, etc.
Computers/Software: Always denote computer brand, model platform, licensing needs (include number required) whenever ordering software and/or computers and accessories.